FAQs - Frequently Asked Questions
Where are Another Sect pieces made?
Every piece is made by hand by artisans in Rahim Yar Khan, Pakistan, and dispatched directly from our atelier there.
What crafts do you use?
Tarkashi (pulled threadwork), tukri appliqué (layered fabric stitched by hand), kantha stitch, mirror work and ari embroidery (worked with a hooked needle), on khadi, hand woven and hand loomed fabrics.
Are your clothes unisex?
Yes. Our pieces are designed to be worn by anyone, and each product page says which size the model is wearing.
Are pieces made to order?
Yes. Everything is made to order: each piece is made for you after you place your order. Every piece has its own making time, depending on how much handwork it carries, and that time is stated on its product page.
Do you restock sold-out pieces?
No. Each design is made in a limited run. Once it is sold out, it is not remade and not restocked.
How long does delivery take?
Your piece is dispatched as soon as it is finished. The making time for each piece is stated on its product page, and you receive a tracking link by WhatsApp and email on the day of dispatch.
How much is shipping?
Pakistan: PKR 350, free on orders over PKR 10,000. United Kingdom: $18. United States: $22. For other countries, the shipping rate is shown at checkout.
Will I pay customs duties?
International orders may be charged customs duties on arrival. These vary by country and are paid by the customer.
How can I pay?
By credit or debit card, by PayFast (cards, mobile wallets and bank accounts in Pakistan), or by bank transfer. We do not offer cash on delivery, because each piece is made to order.
What sizes do you offer?
XS to XL, with a size chart on every product page.
Do you offer custom sizing?
Yes, at no extra cost. Choose "custom" on the product page and send your measurements through the form there, or message us on WhatsApp.
Can I return or exchange a piece?
Because every piece is made to order, we cannot accept change-of-mind returns. If your piece arrives damaged, defective or incorrect, contact us within 72 hours of delivery with photos, and we will replace it or refund you. Customers in the EU also keep their 2-year legal guarantee.
Can I cancel my order?
Yes, if making has not started. Contact us as soon as possible and we will refund you in full.
How do I care for my piece?
Embroidered and appliquéd pieces should be dry cleaned only, to protect the handwork.
How do I contact you?
WhatsApp: +92 316 4842454 (same-day response). Email: contact@anothersect.com.