FAQs - Frequently Asked Questions
Frequently Asked Questions
1. Are your clothes unisex?
-Yes, our designs are thoughtfully created to cater to both men and women, offering a gender-inclusive approach to fashion.
2. How much is international shipping?
- We offer a flat international shipping rate ranging from $14 to $19, depending on your delivery destination.
3. How much do you charge for domestic shipping in Pakistan?
- We offer free shipping within Pakistan on all orders above PKR 10,000.
4. Do you offer size customizations?
- Yes, we provide complimentary size customizations on all made-to-order pieces. Simply leave your measurements in the notes at checkout or contact our support team.
5. What is your delivery time?
- Ready-to-wear items: Delivered within 3–4 working days (Pakistan)
- Made-to-order pieces: Delivered within 10–12 working days
6. Do you accept international payments?
- Yes, we accept international payments via major credit/debit cards and secure gateways.
7. How do I place a custom order?
- You can place a custom order by contacting us via WhatsApp, email or Instagram DMs. Our team will assist you with sizing.
8. What if my size is not listed on the product page's size chart?
- If your size isn’t listed, don’t worry, just contact us directly. We’ll tailor the piece to your specific measurements at no extra cost.
9. Do you restock sold-out items?
- Some pieces may be restocked depending on availability and demand. You can sign up for restock notifications or reach out to us for more information.
10. What is your return or exchange policy?
- We currently do not offer returns on sale items. However, exchanges are accepted for defective or incorrect items within 72 hours of delivery. Please refer to our return policy page for more details.